Administration (Executive/CEO & President’s Office)
A spirit of exceptional service prevails throughout this department which plays a key role in our daily operational activities. Team members provide administrative support to Goodwill staff and board members, demonstrate the highest level of customer service, and perform invaluable professional duties on behalf of Goodwill’s operational and support teams.
The Asset Protection team is responsible for ensuring the safety, security and protection of the organization and its assets. Members of the Asset Protection team lead by example and take a proactive approach to preventing and limiting loss. Goodwill considers its people to be its most important asset, and team members play an instrumental role in creating a culture of asset protection that extends throughout the organization.
The Real Estate team focuses on the development of commercial properties including current and future retail locations. Their goal is to offer Goodwill customers and donors a modern, clean, and professional retail experience—starting with a welcoming exterior. Real estate operations place an emphasis on productivity, efficiency, and respect for our community partners, neighbors, and customers.
The Philanthropy team oversees Goodwill’s philanthropic and economic development programs. This department is involved with numerous activities aimed at strengthening Goodwill’s impact on the community, and plays a key role in developing the partnerships and strategic initiatives that enable Goodwill to fulfill its mission to end poverty through the power of work.
The Finance team oversees all of Goodwill’s accounting, budgeting, and payroll functions and is responsible for maintaining superior standards of accounting and reporting. Operating as a support team, the finance department is committed to putting Goodwill’s operational teams in the best position to work toward ending poverty through the power of work.
The Human Resources team provides comprehensive employee support services to more than 3,800 Goodwill employees. The team oversees benefits, administration, recruitment and hiring, leads employee training programs, and is responsible for numerous activities aimed at creating an internal culture in which all employees are supported and empowered to succeed.
Learning & Development
The Learning and Development team develops and facilitates customized learning solutions for existing and new leadership development programs, builds training plans and assessments, and develops highly-interactive and engaging blended learning solutions with expert knowledge in the principles of adult learning.
The Enrichment team keeps an internal focus on the growth and success of Goodwill team members. The program includes all aspects of career enrichment including benefits, training, and general support services. Team Enrichment provides all team members the dedicated resources of “GoodStart,” “GoodStuff,” and “GoodSteps” to actively create self-sufficiency and a path to a better career.
Information Technology (IT)
The Information Technology team keeps all of Goodwill’s departments connected, while supporting multiple complex data management systems and operating networks that process more than five million retail transactions each year. Goodwill’s IT department functions as a support team. Members of this team respond to technology support requests from all departments, and develop and implement innovative solutions crucial to the success of the organization.
Marketing and Communications
The Marketing and Communications team oversees the organization’s internal and external communications, advertising, marketing, public relations, and social media. Marketing functions as a support team, and a spirit of exceptional service prevails throughout the department. New team members will find themselves immediately welcomed and fully integrated into a culture that values teamwork, rewards hard work, and celebrates the successes that we help the operational departments achieve.